Risk & Compliance Manager, Risk Operations

 Key responsibilities include:

  • Overall operational management which may include a combination of compliance and industry influence, project & governance team, insight and Quality team including accomplishment of team goals/objectives and team development & succession
  • Oversight of the design and delivery of well managed frameworks that provide value to Risk Operations whilst ensuring compliance with regulation, corporate policies and a thorough understanding of our risk profile;
  • Responsible for development of a quality strategy to measure regulatory adherence, compliance with Policy & Procedure and quality standards across our extended enterprise.  Ongoing monitoring, reporting and driving improvement agenda
  • Responsible for understanding Risk Operations complaint drivers and customer grievances including reporting and driving improvement agenda
  • Overall Responsibility for the development and execution of our debt collection agency and debt purchaser due diligence assessments, ongoing onsite assessments and any on boarding / off boarding assessments including internal self assessment programs to monitor ongoing risks, process and control effectiveness. 
  • Responsible for managing a rigorous change control across Risk Operations through the processes
  • Lead Risk Operations compliance projects
  • Consultancy support on a range of Risk Operations initiatives from both a compliance and risk perspective
  • Build strong network of external industry contacts
  • Develop and maintain an industry influence agenda including both drafting of consultation responses and driving industry influence through a strong network of contacts
  • Build on partnerships with the Risk Operations senior leadership team, Service operations counterparts and the central risk and legal team to meet overall Risk Operations objectives
  • Drive a culture of Well Managed/Risk Management into Risk Operations

 Essential skills

  • Strong managerial skills and emerging leadership skills
  • Excellent team player
  • Strong focus on delivering superior business results that add real value
  • Effective communication skills with strong ability to influence both internal and external parties
  • Detailed Debt Collection Industry compliance and regulatory knowledge

Job Code:

SH78990

Salary:

Basic Salary £40k - £60k Plus Benefits

Employment Type:

Permanent

Location:

Midlands

or call Simon Hockridge on
01422 379 004 (4 lines)